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Replace XXX with the version you want to roll back to, i.e.

OfficeC2RClient.exe /update user updatetoversion=XXX.

cd C:\Program Files\Common Files\microsoft shared\ClickToRun.

In the Command Prompt, type the following to change the directory:.

When the User Account Control dialog appears, click ‘Yes’ and / or enter your admin credentials when prompted.

Right-click on Command Prompt and select Run as administrator.

Click the Windows Start button and type ‘cmd’.

File > Office Account > Update Options > Disable Updates.Ģ.

Open any Office application (Outlook, Word, Excel, etc.).

Next, we can begin the process to rollback Office: Rollback Microsoft Office

Note – the complete build number always has a prefix of ‘16.0.’ so, remember to add ‘16.0.’ when you go to roll back the update, otherwise it will not work.All previous build numbers can be found in the table above So, you would use 7.20296 as the version to roll back to. For example, the previous update would be 20296.Using the version reference table above, locate your build and the build you should roll back to. Note the Version number (2008), Build number (13127.20408), and channel (Current).Ĥ. Go to File > Office Account and you should see an information box like the one below:ģ. Open any Office application (Outlook, Word, Excel, etc.)Ģ. Find Your Microsoft Office Account Versionīefore we roll back Microsoft Office to its previous build, we must find the account info following the steps below:ġ. If your customer/vendor has updated Office, they will be unable to open your attachment. Therefore, if you are sending emails to customers/vendors, Microsoft recommends sending them as PDF’s rather than DOCX. If you attempted the ‘to screen’ option, then the file can be found in your local %TEMP% directory. The files will still show in the file location chosen, or in the email you wanted to send. The current workaround is to roll back the Office update to the previous version while Microsoft works on a more long-term solution.įor further explanation, the issue is with opening the file, not generating. Below is a full list of the affected builds:īelow is from the Microsoft blog, check back here for updates: This occurs on any Office version past build 13127.20408, including the insider Channels. As soon as your Microsoft Office applies the update, it causes this error. This error is being caused by a Microsoft Office Patch that went out on September 9th, 2020. If the user opens a separate Word or Excel document created outside of Dynamics GP, there is no error message. This error only occurs when the document (Word, Excel) is generated by Dynamics GP. After a recent Microsoft Office update is applied, some Microsoft Dynamics GP users have started reporting the following error message when either printing to screen, saving, or emailing Word documents: “Word experienced an error trying to open the file.”